By accessing or using the applications and services owned or operated by Koolkrewdigital, whether through our software app(s) or website (our “Services”), you are accepting and agreeing to be bound by the terms and conditions set forth below (these “Terms”).

We may modify the Terms at any time, in our sole discretion. If you continue to use the Services after we’ve notified you that the Terms have been modified, you are agreeing to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms then you may no longer use the Services. Because our Services continue to evolve, we may change or discontinue all or any part of the Services, at any time and without notice, in our sole discretion.

Shipping Policy

Before we get into specifics, let us be clear on our shipping “philosophy”:

• We want to get things to you as quickly as humanly possible.

Our primary shipping service is UK Royal Mail. This service take 5-­7 business days from production in our studio in London to your door.

Additionally, please note that delivery time is also based on “business” days. For example, if you place an order on Sunday, it’s impossible for us to ship an item the same day as all the shippers are closed.

International Shipping

Service: Royal Mail Standard Class or Registered Post

Delivery time: Varies by country. 4 to 8 business days on average

Shipment Notification Email

We’ll send a Shipment Notification email when the item ships from our studio in London. The Shipment Notification email includes the carrier name and tracking number where applicable.

KoolkrewDigital refund policy

We have put a lot of effort in creating the best Luggage Tag in the World, and we are sure you will love it. However, we realize the Product you receive from KoolkrewDigital may not be exactly what you expected. Should this rare occurrence take place, the original retail purchaser of the Product may return all KoolkrewDigital Devices purchased in the original transaction, in their original condition, with the original receipt and packaging, within 30 days of the date of delivery to the original retail purchaser and KoolkrewDigital will exchange it or provide a full refund of the original purchase price.


Subject to your compliance with these Terms, KoolkrewDigital grants you a limited non exclusive, non­transferable license to download and install a copy of our software app (the “App”) on a any Smart Device that you own or control and to run such copy of the App and use our Services solely for your own personal non­commercial purposes. We reserve all rights in and to the App and Services not expressly granted to you under these Terms. You may not: (i) copy, modify or create derivative works based on the App or Services; (ii) distribute, transfer, sublicense, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App; or (iv) make the functionality of the App or Services available to multiple users through any means.

Downloading Our App

When you download our App from the Apple App Store, Google Play or other app store or app distribution platform (an “App Store”), you acknowledge and agree that:

These Terms are concluded between us, and not with the App Store, and that we (not the App Store), are solely responsible for our App.

The App Store has no obligation to furnish any maintenance and support services with respect to our App or handle any warranty claims.

The App Store is not responsible for addressing any claims you have relating to our App, including product liability claims, consumer protection claims, intellectual property infringement claims, or any claim that our App fails to conform to any applicable legal or regulatory requirement.

The App Store is a third party beneficiary of these Terms and has the right to enforce these Terms against you (as it relates to your license of our App through their App Store). You must also comply with the App Store’s terms of service when using our App.

Creating an Account

In order to use our Services, you must have an account with us. By creating an account, you represent that (a) all required information you provide is truthful and accurate; (b) you are of legal age to agree to these Terms; and (c) your use of our Services does not violate any applicable law or regulation or these Terms. You are responsible for maintaining the confidentiality of your password and for any and all use of your account. You should notify us immediately if you suspect any unauthorized use of your account or access to your password. You may not (a) use the account or username of any other user; (b) allow someone else to use your account or username; or (c) sell, lend, transfer, or otherwise share your account, temporarily or permanently, with someone else. If you violate these Terms, we reserve the right to issue you a warning, suspend or even terminate your account (along with your ability to access and use the Services).

Alerts and Notifications

As part of the Services we provide, you may receive push notifications, text messages, alerts, emails, or other types of messages directly sent to you outside or inside the App (“Push Messages”). You have control over the Push Messages settings, and can opt in or out of these Push Messages through the Services (with the possible exception of infrequent, important service announcements and administrative messages).

General Prohibitions

You agree not to do any of the following:

Use the Services or Content for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;

Intercept or “sniff” the communication packets between the KoolkrewDigital hardware and mobile devices or attempt to reverse engineer the KoolkrewDigital Bluetooth Low Energy profile or KoolkrewDigital protocol;

Access, tamper with, or use non­public areas of the Services, KoolkrewDigital’s computer systems, or the technical delivery systems of KoolkrewDigital’s providers;

Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail- bombing the Services 

Attempt to access or search the Services or Content or download Content from the Services through the use of any tool, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by KoolkrewDigital or other generally available third party web browsers; 

Submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances;

Violate any applicable law or regulation;


Encourage or enable any other individual to do any of the foregoing.

Third Party Links

Our Services may contain links to content or services provided by third parties (“Third Party Links”). These Third Party Links are not under our control, and we are not responsible for their content, services, performance, operation, availability, business practices or policies. We are providing these Third Party Links to you only as a convenience but we do not imply any endorsement or recommendation of their content or services, or of any association of us with such third parties. If you access any of these Third Party Links, you do this entirely at your own risk and any charges or obligations you incur in your dealings with these third parties, are your responsibility. The websites available through the Third Party Links are subject to their own terms and policies, including privacy and data gathering practices.


You acknowledge that all intellectual property rights in our Products, App and Services, including the underlying software and technology and the information and content available on our Services, are owned by us and our suppliers (including other users), and are protected by law throughout the world. If you provide any suggestions, ideas, feedback, or recommendations to us regarding our Products, App or Services (“Feedback”), we may use this Feedback for any purpose and without any obligation to you. By providing us with Feedback, you give us a worldwide, perpetual, irrevocable, fully paid and royalty­free license to use and exploit in any manner any and all Feedback.


You can terminate your account at any time by deactivating your account or by providing notice of termination to us. We reserve the right to terminate or suspend your account or your access to any or all portions of the Services at any time, for any reason, including your violation or breach of any provision in these Terms. Upon termination, all rights and licenses granted to you in these Terms immediately end. If your account or access to our Services is terminated or suspended because you violated these Terms, you will not be entitled to any refund of any fees or payments and you will have no further right to access any of the foregoing or your account.

Disclaimer of Warranty for App and Services

We will use reasonable efforts to correct any discovered defects in the App or Services. However, your access to and use of our App and Services is at your own risk. Our App and Services are provided on an “as is” and “as available” basis and we do not represent, warrant, or guarantee that the App and Services will be provided uninterrupted, error­free, virus­free, or that defects will be corrected. To the maximum extent permitted by applicable law, we disclaim all warranties regarding the app and service, whether express, implied, or statutory, including the warranties of title, merchantability, fitness for any particular purpose, or non­infringement. If applicable law requires any warranties with respect to our App or Services, all such warranties are limited in duration to thirty (30) days from the date of your first use or the minimum duration allowed by law.

Limitation of Liability

Except to the extent required by law, we will not be responsible for any lost profits, revenues, or data, cost of substitute goods or services, or any indirect, special, consequential, exemplary, or punitive damages, however caused and regardless of the theory of liability, related to or arising out of these terms or your use of the products, app or service, even if we have been advised of the possibility of such damages. To the extent permitted by law, our total liability of any claim related to or arising out of these terms or your use of the products, app or service, is limited to the amount paid by you for the product in the 12 months before the claim arose.


Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the above exclusions or limitations may not apply to you.

Pricing Errors and Product Information

The website displays prices and availability of products and services which are subject to change without notice. We will make every effort to ensure errors will be corrected where discovered. Koolkrewdigital reserves the right, at any time, to revoke any stated offers and to correct any errors or omissions after an order has been placed. KoolkrewDigital will attempt to display product information (details and images shown) on our website as accurately as possible.

Intellectual Property Rights

The use of any of KoolkrewDigital’s trademarks without our express written consent is strictly prohibited. Everything on the Koolkrewdigital website such as copyrights, registered trademarks, patents and/or other intellectual property are fully owned, controlled or licensed by Koolkrew Group or any of its affiliates. These rights are protected by international copyright, trademark and other intellectual property laws.

Force Majeure

KoolkrewDigital shall not be liable for unforeseen delays in performing any of its obligations under these Terms and Conditions, and will be entitled to a reasonable extension of time for the performance of such obligations.

General Provisions

– KoolkrewDigital smart tag is a device designed exclusively to facilitate the return of your lost properties.

– The smart tag does not operate as an anti­theft alarm; it does not detect or prevent the violation of your property, or prevent it from being lost or misplaced.

– KoolkrewDigital is not responsible for the loss of your property or delays in locating your luggage.

– KoolkrewDigital will not pay any compensation in case your lost item cannot be found or is not returned to its owner.

– Lost And Found platform functionality will only become available once the smart tag application is downloaded via the Apple Store or Google Play store and your devices registered correctly on the app.

– Your smart tag comes with an automatic 12 months FREE membership, thereafter a £12 fee has to be paid to extend your membership for another 12 months if required.

 These Terms constitute the entire agreement between us with respect to the subject matter and supersedes any prior understandings and agreements. These Terms will be governed by and construed in accordance with the laws of the United Kingdom, without regard to or application of conflicts of law rules or principles. If any part of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect.

If you have any questions about these Terms, please contact us